Product & Store Information:
Q: Do you accept special orders for items
not currently in your inventory?
A: We will accept suggestions on custom orders; however, we currently offer two
color options to our customers.
Q: Do you have a minimum order policy?
A: No, we have no minimum order level. Purchase only the items you need.
Q: Do you have a printed catalog?
A: We do not have a printed catalog.
Q. How close are the colors shown online to the actual product?
A: While we strive to have image colors match as closely as possible to the actual item, the color of any of our product on this website compared to the actual product may vary due to differences in computer monitor calibrations and software, and as a result of differences in manufacturer’s dye lots.
Q: The listing doesn’t have enough information for me. Can I email you with questions?
A: Certainly. Send us your questions via email (the form is at the top right of the homepage), and we’ll reply within 24 hours or less.
Ordering Information:
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: How will I know when my order has shipped?
A: When you place your order, you will receive an email confirmation. When we ship your order, we email you the tracking number for the shipment option you selected. If you are a registered customer you can view your orders, order status, wish list, etc. by logging into your account.
Q: Do you accept returns?
A: Yes, in general we accept returns. Please note the following:
• Items can be returned for a full refund- less shipping charges within 30 days of receipt of order. After 30 days the return will be refunded as a store credit only. Please email us first with details on any item you wish to return.
• No returns accepted on sale items discounted 50% or more.
• There will be a 25% restocking fee for returned items unless due to manufacturing defects.
• Neither original shipping charges or return shipping charges will be refunded unless the return is due to a manufacturing defect.
• Returned items must be in new, original, uncut condition and kept in a smoke free environment.
• A refund will be issued after the item is received and inspected. Refunds may take up to 7 days to process. Please note that a refund processing fee may be deducted from your total refund, unless the return is the result of a manufacturing problem.
Q: My order isn’t correct. What so I do?
A: Please email us immediately with details including your order number. We will work with you to make it right.
Q: What payment methods do you accept?
A. For your convenience, BProCovers accepts all major credit cards (VISA, Master Card, American Express, Discover Card) and Paypal. We also accept USPS money orders. We do not accept personal checks at this time.
Shipping Information:
Q: What are your shipping costs?
A: Total shipping costs will be displayed on the invoice you see before confirming your order. We ship USPS first class mail, priority mail, and express domestically, and USPS first class mail international, priority mail, express mail and DHL internationally as well.
Q: Do you ship to military addresses (APO)?
A: We certainly do!
Q: Do you ship to PO Boxes?
A: Yes, we do.
Q: When will you ship my order?
A: We usually ship within 24 hours or less, except on USPS holidays or on weekends. Due to the unpredictable times that we’re all experiencing shipping may be delayed for up to seven days. If there are problems, we will contact you immediately either via email or telephone. Special orders ship within 10-21 days. We thank you for your patience.
Q: Do you ship internationally?
A: Yes, we do. We ship DHL and USPS first class international or priority mail international depending upon weight. Please be aware that international buyers are responsible for all custom duties, VAT, excise taxes, and other fees within their home country. We complete all USPS and customs forms accurately and completely. The value of your item(s) is the price that you paid, excluding shipping costs. If you are unsure regarding the amount of duties and taxes that may be due, please check with your home country prior to purchasing. Be aware that we do not ship to all countries. If you are in South America, Africa, or Asia please contact us prior to ordering. We do not accept international checks.
Ordering Information:
Q: Do you have the items that you sell in stock or do you have to order them?
A: We manufacture the items listed on our website, and we ship within 24 hours or less; but please allow 10-14 days for your order to be processed and received.
Q: Do you offer additional discounts?
A: We try to keep our prices as low as possible offering both discounted and competitive pricing. However, we do have special offers and sales 1-2 times per year.
Privacy
Q: Do you share any of my information?
A: Absolutely not. BProCovers is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you would rather not receive this information, you may send an e-mail to bprocovers@gmail.com with ‘unsubscribe’ as the subject line. BProCovers does not sell, trade or rent your personal information to others.
Payment Information and Security
Q: Is my credit card information safe with you?
A: Yes, it is. We accept credit cards and Paypal for online payments via Paypal’s secure Website Payment Processing Pro. We neither see, store, nor can we access your personal account or credit card information. Our website is secured by one of the world’s leading providers of web site security.